> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkatect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> What sync messages mean and what to do.

| You see | What to do |
| - | - |
| *Can't open /Volumes/…* (Mac) | Your server share isn't connected. Reconnect it, then try again. |
| *Agent key not found* | Run **1 Set up** again. |
| *HTTP 401 unauthorised* | The key was cancelled or mistyped. Create a new key in Studio's **Office server** panel and run **1 Set up** again. |
| *paused* | Syncing was paused on purpose. Nothing to do. |
| A file is *larger than 50 MB* | It was skipped. Files must be 50 MB or smaller. |
| *Python 3 is needed* (Windows) | Install Python 3 and tick **Add python.exe to PATH**, then reopen the kit. |
| A file went to the wrong place | Check its folder against your [folder rules](/office-server/folder-rules). Contact us to adjust the rules. |
| Files never appear | Check the project's server folder name in Studio matches the folder on your server exactly. |
| Anything else | Email [hello@linkatect.com](mailto:hello@linkatect.com) with the latest file from **6 Open sync history**. |

<Warning>
  Never send your key by email or chat. If a key may have been seen by someone else, cancel it in Studio and create a new one.
</Warning>


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